Terms & Policies

Thank you for using Soulmates-AI Chat Service!

These Terms of Use apply when you use the services of Soulmates-AI, or our affiliates, including our application programming interface, software, tools, developer services, data, documentation, and websites ("Services").

  1. Registration and Access
    • a. You must be at least 18 years old to use the Services.
  2. Usage Requirements
    • a. Use of Services. You may access, and we grant you a non-exclusive right to use, the Services in accordance with these Terms. You will comply with these Terms and all applicable laws when using the Services. We and our affiliates own all rights, title, and interest in and to the Services.
    • b. Feedback. We appreciate feedback, comments, ideas, proposals and suggestions for improvements. If you provide any of these things, we may use it without restriction or compensation to you.
    • c. Restrictions. You may not (i) use the Services in a way that infringes, misappropriates or violates any person's rights; (ii) send us any personal information of children under 13 or the applicable age of digital consent. You will comply with any rate limits and other requirements in our documentation.
    • d. Third Party Services. Any third-party software, services, or other products you use in connection with the Services are subject to their own terms, and we are not responsible for third-party products.
  3. Fees and Payments
    • a. Fees and Billing. You will pay all fees charged to your account ("Fees") according to the prices and terms on the /deposit command, or as otherwise agreed between us in writing. We have the right to correct pricing errors or mistakes even if we have already issued an invoice or received payment. You will provide complete and accurate billing information including a valid and authorized payment method. We will charge your payment method based on the amount of money you selected. You authorize Soulmates-AI and its affiliates, and our third-party payment processor(s), to charge your payment method for the Fees. Payments are nonrefundable.
  4. Content
    • a. You may provide input to the Services ("Input"), and we use 3rd party artificial intelligence engines such as OpenAI to generate responses ("Output").
    • b. Do not send "personal data" as defined in the GDPR, or "Personal Information" as defined in CCPA, when chatting with our AI chatbots. Since your input will be sent to 3rd party artificial intelligence engines such as OpenAI, we do not guarantee your data security.
    • c. We are not responsible for any content return from the AI engines. They might contain fake, lewd, explicit, sexual, forced, or violent content. Please use them scrutiny and ensure it does not violate any applicable law.
  5. Service-level agreement (SLA)
    • a. Our services heavily depend on 3rd party artificial intelligence engines and cloud providers. While we will try our best to provide an excellent service uptime, we don't offer any SLAs.
  6. Indemnification; Disclaimer of Warranties; Limitations on Liability
    • a. Indemnity. You will defend, indemnify, and hold harmless us, our affiliates, and our personnel, from and against any claims, losses, and expenses (including attorneys' fees) arising from or relating to your use of the Services, including your Content, products or services you develop or offer in connection with the Services, and your breach of these Terms or violation of applicable law.
    • b. Disclaimer. THE SERVICES ARE PROVIDED "AS IS." EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.
    • c. Limitations of Liability. NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  7. Dispute Resolution - YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:
    • a. ** MANDATORY ARBITRATION**. You and Soulmates-AI agree to resolve any past or present claims relating to these Terms or our Services through final and binding arbitration. Either party may commence binding arbitration through ADR Services, an alternative dispute resolution provider. The parties will pay equal shares of the arbitration fees.
    • b. NO CLASS ACTIONS. Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.
  8. General Terms
    • a. Relationship of the Parties. These Terms do not create a partnership, joint venture or agency relationship between you and Soulmates-AI or any of Soulmates-AI's affiliates. Soulmates-AI and you are independent contractors and neither party will have the power to bind the other or to incur obligations on the other's behalf without the other party's prior written consent.
    • b. Assignment and Delegation. You may not assign or delegate any rights or obligations under these Terms, including in connection with a change of control. Any purported assignment and delegation shall be null and void. We may assign these Terms in connection with a merger, acquisition or sale of all or substantially all of our assets, or to any affiliate or as part of a corporate reorganization.
    • c. Modifications. We may amend these Terms from time to time by posting a revised version under the /terms command in our telegram bot. These changes will become effective 30 days after they are updated. Other than this, we will NOT provide any form of notification. Your continued use of the Services after any change becomes effective means you agree to such change.
    • d. Entire Agreement. These Terms and any policies incorporated in these Terms contain the entire agreement between you and Soulmates-AI regarding the use of the Services and, other than any Service specific terms of use or any applicable enterprise agreements, supersedes any prior or contemporaneous agreements, communications, or understandings between you and Soulmates-AI on that subject.